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INNOVATION SPECIALIST
NYC, NY · Information TechnologyNetwork & Infrastructure Operational Support Project - As the largest school system in the nation, serving over 900,000 students across 1,800 schools, DIIT provides essential IT solutions, including data centers, networks, devices, and support, to enhance student learning and optimize operations. DIIT is responsible for ensuring reliable technology access for students and staff, supporting the DOE’s commitment to equity and educational excellence.
DIIT is seeking operational support resources to strengthen infrastructure, improve system performance, streamline processes, and ensure consistent, reliable IT services across the DOE.
JOB DESCRIPTION
The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
RESPONSIBILITIES:
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg Recruiting@arielpartners.com at your earliest convenience.
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws
DIIT is seeking operational support resources to strengthen infrastructure, improve system performance, streamline processes, and ensure consistent, reliable IT services across the DOE.
JOB DESCRIPTION
The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
RESPONSIBILITIES:
- Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
- Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
- Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
- Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
- Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
-
- 5+ years of experience in innovation and client experience.
- 5+ years of experience in customer service and client-facing roles.
- Excellent communication skills, able to convey technical issues to non-technical audiences.
- Proficiency with innovation tools and technologies.
- Strong communication skills.
- Detail-oriented with a focus on process and quality.
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg Recruiting@arielpartners.com at your earliest convenience.
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws