Project Name: The Data Center Colocation and Migration Project

TASKS & DUTIES:

• Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).
• Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.
• Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.
• Map AppDynamics alerts to ServiceNow’s Event Management rules and severity levels.
• Create the automation rules for incident management and the updates to the Service Maps.

REQUIRED SKILLS

• Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration
• Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping
• Ability to define alert thresholds and suppression filters to reduce noise in downstream systems
• Basic knowledge of incident management automation rules in ServiceNow
• Familiarity with service map updates triggered by monitoring events
• Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows
• 1–2 years of experience with AppDynamics administration or integration work
• Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules
• Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline. 
• Familiarity with IT automation concepts and incident lifecycle management

If you are interested in getting more information about this opportunity, please contact Irina Rozenberg  Recruiting@arielpartners.com at your earliest convenience.
 
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.